TRANSPARENT ARCHITECTURE FOR EVERY STAGE.

Yes. The Free plan is free forever for solo owners (1 branch, 1 staff member, up to 100 appointments/month). You can upgrade to Starter, Growth, or Pro anytime directly in Atrium as your team and booking volume grow.

When you choose annual billing on Starter, Growth, or Pro, you receive 12 months of full access for the price of 11—saving the equivalent of 1 full month every year.

Your existing confirmed appointments and client chats continue without interruption. To accept additional bookings or send more quotes that month, you can upgrade your plan anytime with instant effect.

Yes, there are no long-term lock-ins. You can upgrade, downgrade, or cancel anytime in your organization settings. If you downgrade, your client history and branch records remain safely stored—your workspace simply adjusts to the active limits of your new tier.

Platforms like Fresha charge booking fees plus €0.08 per SMS and €0.12–€0.15 per WhatsApp message after a small monthly allowance. For an active salon, telecom surcharges quickly add €50–€100+ to your monthly bill. Atrium includes native in-app chat with zero per-message fees on every plan. Clients and staff chat directly within the app, and you can send in-chat booking proposals that clients confirm in one tap without extra charges.

To keep your workspace fast and focused, chats on the Free plan automatically clear messages after 90 days (3 months). Paid plans (Starter, Growth, Pro) retain all conversation history indefinitely by default, and unlock the ability for staff to toggle automatic clearing on individual chat threads whenever desired. Your confirmed appointments, service records, and client notes are always permanently saved and never affected by chat auto-clearing.

No, zero commissions. Unlike platforms that charge up to 20% on new client bookings plus card processing cuts, Atrium never takes a percentage of your service earnings. Clients pay you directly (in-salon terminal, cash, card, or MBWay), and you keep 100% of your revenue.

Subscriptions renew automatically each month or year through your Apple App Store or Google Play account. If a payment ever fails, your workspace enters a grace period so your schedule and bookings remain uninterrupted while you update your payment method.

Yes, your data is 100% yours. You can export client histories, appointment registers, and financial reports as CSV or PDF at any time directly from your workspace settings.

Not yet. Currently, clients pay you directly using your preferred in-salon payment methods (POS terminal, cash, card, or instant transfer) with zero commissions. Direct in-app payment processing is actively on our product roadmap—we will launch it first in Portugal supporting Multibanco and MBWay, followed next by Brazil with Pix integration.