FREQUENTLY ASKED QUESTIONS
Everything you need to know about Atrium's service platform, booking, and organizational tools.
Yes. With Atrium Guest Booking, you can select a branch, choose your preferred professional and service, pick an open time slot, and confirm instantly with your phone number or email—no registration required.
The mobile app gives you a personal service dossier. You can track upcoming and past appointments, receive real-time push notifications, chat directly with your service provider, and manage bookings across all your favorite businesses in one place.
A Digital Building is your business's dedicated, private space on Atrium. Unlike social marketplaces where competitors bid on your visitors, your Atrium building is 100% focused on your services, staff, and clients.
The Handshake is Atrium's mutual confirmation state. When an appointment is scheduled or modified, both parties confirm the details. Once mutual agreement is reached, the appointment enters the 'Effective' state, eliminating misunderstandings.
If you reach your plan's monthly appointment threshold (such as 100 on Free or 150 on Starter), existing confirmed appointments continue normally. To accept new bookings, you can seamlessly upgrade to Growth for Unlimited appointments at any time.
Yes. Subscriptions are billed through RevenueCat with Google Play and Apple In-App Purchases, or direct card billing. You can upgrade, downgrade, or cancel anytime directly in the app settings with zero lock-in.
Atrium uses enterprise-grade Firestore multi-tenant security rules with isolated organization boundaries. All data is encrypted in transit and at rest in our Frankfurt, EU data centers in strict accordance with GDPR standards.
Yes. Staff members can set dynamic schedules, custom breaks, service durations, and vacation blocks while organization managers maintain visibility across the entire branch.
Still have questions?
Our support team is ready to assist you. Reach out to [email protected] anytime.
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