FREQUENTLY ASKED QUESTIONS

The mobile app gives you a personal service dossier. You can track upcoming and past appointments, receive real-time push notifications, chat directly with your service provider, and manage bookings across all your favorite businesses in one place.

When you book as a guest, Atrium generates a high-entropy cryptographically secure cancel/manage token stored in your booking link. Only someone with access to your email or confirmation link can view or request adjustments to your appointment.

To reschedule or cancel a guest appointment, clicking your management link sends a secure one-time verification code to your email. This ensures that unauthorized third parties cannot alter your bookings even on shared devices.

Your Atrium account serves as a single, consolidated hub across all your independent service providers-barbers, physiotherapists, tutors, or salons. You get centralized notifications, history, and receipts without juggling separate apps.

The Handshake is Atrium's mutual confirmation state. When an appointment is scheduled or modified, both parties confirm the details. Once mutual agreement is reached, the appointment enters the 'Confirmed' state, eliminating misunderstandings.

Yes. Staff members can define granular working hours, buffer times between sessions, lunch breaks, and vacation blocks. The booking engine automatically meshes individual availability with branch operating schedules.

Absolutely. A professional can be linked to multiple physical branches or organizations with independent schedules and role permissions, all managed through their single professional profile.

Every professional can claim a unique handle (e.g. book.atrium42.com/@kamishairpt). Sharing this link allows clients to view your services, photos, and live availability, bypassing third-party algorithmic platforms entirely.

A Digital Building is your business's dedicated, private space on Atrium. Unlike social marketplaces where competitors bid on your visitors, your Atrium building is 100% focused on your services, staff, and clients.

Atrium provides a tiered role hierarchy: Owner (full company control and billing), Admin (multi-branch management and staff provisioning), Manager (day-to-day branch supervision and schedule approvals), and Staff (calendar and client delivery).

You can configure separate physical locations with unique addresses, time zones, staff rosters, and branch-specific service catalogs while maintaining consolidated financial reporting and centralized administration.

Organizations receive live metrics on appointment completion velocity, revenue volume, peak booking hours, client retention rates, and individual staff utilization across all branches.

Atrium uses enterprise-grade Firestore multi-tenant security rules with isolated organization boundaries. All data is encrypted in transit and at rest in our Frankfurt, EU data centers in strict accordance with GDPR standards.

If you reach your plan's monthly appointment threshold (such as 100 on Free or 150 on Starter), existing confirmed appointments continue normally. To accept new bookings, you can seamlessly upgrade to Growth for Unlimited appointments at any time.

Yes. Subscriptions are billed through RevenueCat with Google Play and Apple In-App Purchases, or direct card billing. You can upgrade, downgrade, or cancel anytime directly in the app settings with zero lock-in.

Free includes 1 branch and 2 staff. Starter supports 1 branch and 4 staff. Growth unlocks up to 3 branches and 10 staff with unlimited appointments. Enterprise offers unlimited branches and staff seats with custom SLAs.

None. Atrium operates on a transparent SaaS subscription model. We do not charge commissions or hidden platform fees on your client bookings.

This occurs if the handle was mistyped or if the professional is currently inactive or has unlinked from the branch. Double-check the exact spelling in book.atrium42.com/@handle or contact the organization to confirm their profile is active.

Confirmations are dispatched immediately from [email protected]. Check your Spam or Promotions folder. If still missing, verify that your email was entered accurately during guest booking, or reach out to [email protected].

Visit book.atrium42.com and enter your email or phone number in the booking lookup tool to receive a fresh secure magic link, or contact the service provider directly to resend your appointment confirmation.

Both the professional and organization receive instant push and email alerts. The previously reserved time slot is freed in the live calendar immediately, allowing other clients to book the vacancy.

For bespoke services, clients can request a personalized quote with reference photos and requirements. Professionals respond with custom pricing, estimated duration, scope notes, and an optional PDF proposal. Once the client accepts, they can seamlessly confirm their scheduled appointment.

To ensure platform authenticity and protect businesses from fake reviews or malicious spam, Atrium strictly allows reviews only on completed, verified appointments. Individuals who have not completed an appointment cannot submit a rating or review, ensuring all published feedback represents genuine service experiences.